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How do I return an item?

In order to return an item, you must obtain a Return Merchandise Authorization (RMA) by emailing us at sales@123keytags.com.

Merchandise returned must be in its original condition, and the request for RMA must be submitted within 30 days of original purchase date.

Customer is responsible for return shipping charges. In addition, there is no refund of original shipping charges.

We require the following information to process your return The RMA number
  • Your full name and address
  • Phone number Email address
  • The original order number
  • The reason you are returning the merchandise
Note: Your return will not be processed if you do not provide all required information.

After you have received an RMA, return your merchandise to the following address:
Spectrum Fitness Services
PO BOX 2359
Liverpool, NY 13089